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FAQs

Frequently Asked Questions by Current Tenants

 
When is rent due?
Rent is due on the 1st of the month unless otherwise negotiated. Your due date will appear on the Page 1 of your lease. Some people have a grace period of 3 days others 5 depending when
the lease was signed. If late the fee is 5% of the rent. Any late rent payments must be in the form of a cashiers check or money order, no personal checks will be accepted after the 5th.

How do I make my rent payment?
Rent can be made online at no charge if made through your checking account. There is fee if you are using a credit card. You may also mail or drop off the rent at 725 Pollasky Ave #101, Clovis, CA 93612 (On Pollasky Avenue between 7th & 8th Street).

What happens if my check is returned?
We will notify you immediately and payment is expected that day. All future payments will need to be by cashiers check or money order. You will be responsible for the fees as per your
lease agreement.

What happens if I do not pay my rent?
If we do not receive your payment by 4:30 pm on the 5th of the month you will receive a courtesy call from our office giving you an opportunity to make payment arrangements on the 6th of the
month. If a payment arrangement cannot be agreed upon a 3-Day Notice to Pay or Quit will be issued by the 10th of the month. There is $35 fee added to your account should we have to post a 3-Day Notice to Pay or Quit. At this point if you don’t pay rent you need to vacate the property. If not, an Unlawful Detainer will be filed and an Eviction Notice will appear on your credit report once a judgment is recorded. Please keep of a minimum of $1350.

How do I submit a service issue?
Service issues can be reported using the Valley Vista Properties online tenant portal. You may also enter your service issue by phone at 559-294-7667 or email at service@valleyvistainc.com.

What do I do in case of an emergency?
If the emergency is life threatening call 911. For all other emergencies call Valley Vista Properties at 559-294-7667 during business hours. After 5 pm please call 559-217-2445.

When my lease expires can I just move out?
No. It will convert to a month-to-month lease after the initial lease term expires. You will need to give a 30-Day written notice.

What happens if I need to end my lease early?
You are responsible for lease payments and utilities for the remainder of your lease term. However, Valley Vista Properties will do it’s best to market the property and with your co-
operation show the property. Should we be able to secure a new tenant you will be notified in writing of the date and what your responsibility for the rent, utilities and gardener depending on your lease terms. You are also responsible for a pro-rata share of leasing fees the owner has incurred. Leasing fees are up to $695.

How do I terminate my lease?
All of our leases require 30 days written notice.

Can I use my security deposit as last month’s rent?
No. Your security deposit can only be used for outstanding charges once you have vacated the property. Your lease agreement addresses this specifically on Page 1.

What happens if I do not pay my last month’s rent?
You will be charged a late fee and be subject to the your account being sent to collections.

Do I need to be home when a service appointment is scheduled?
This decision is up to you.  If a 3rd party vendor is scheduled please let our office know if you will not be there so we can make arrangements. No shows are subject to a service charge by the vendor.